We at Marion Animal Hospital are working to ensure the safety of our clients and our staff, and also to remain as active and available as possible to meet the needs of our patients. To meet these goals we will be using the following protocols immediately.
If you have recently traveled, or are not feeling well due to sore throat, fever, or have respiratory symptoms, or have anyone in your home on quarantine, we will work with you to reschedule any routine appointments.
When you arrive at the practice, please remain in your car, and call (800-279-6724) to let us know you are here, and why (Appointment, Medication pickup, etc.).
For purchases (medications, food, etc.) we will complete the transaction on the phone and bring the products out to your car.
For appointments, we will call you back once we are ready to receive your pet, and we will have you transfer that pet to us at the door before returning to your car. With dogs you can simply hand us the leash at the door, or we may have you walk the patient to an exam room if needed before returning to your car. With cats we will have you enter the lobby to place the carrier down inside the building before returning to your car.
For surgeries, we will call you back once the technician is ready to review your pet’s procedure with you. Afterwards the technician will come out to your car with a surgical permission form for you to sign (this will be reviewed during the phone call). You will then remove your pet from your car, and the technician will take your pet in to the building. When you return for pickup please remain in your car and call to notify us of your arrival. We will then call you back to review your pet’s procedure for that day, go over home care, take payment over the phone, and we will then arrange to transfer your pet back to your car.
During appointments we will again call you and place you on speakerphone so that the technician and doctor can communicate with you throughout the appointment, finalizing with payment over the phone upon completion of the visit. We will then have you return to the front door to receive your pet, visit invoice, and any product purchases.
If you are unable to pay over the phone we will plan to meet you at your driver-side car window to complete transactions.
We apologize for any inconveniences that these protocols may cause. Please feel free to let us know if you have any concerns or questions. Our goal is to minimize potential exposure for both clients and staff alike while still maintaining as many of our services as possible.